Returns
Returns and exchanges
Because wigs are personal care products, these terms are specific. Please read them before ordering.
Return window
Returns are accepted within [number] days of delivery.
Condition requirements
To be eligible for return, a wig must be:
- Unworn beyond a brief fitting
- Unwashed
- Uncolored and unprocessed
- Lace uncut
- In its original packaging with any tags attached
Items that cannot be returned
- Wigs that have been worn
- Wigs that have been washed
- Wigs that have been colored or chemically processed
- Wigs where the lace has been cut
- Custom units [state your policy]
- Sale items marked final [state your policy]
Custom units
[State clearly whether custom units are returnable, and under what circumstances, since they are made to individual specification.]
Wrong item received
Contact us within [timeframe] with your order number and a photograph and we will resolve it.
Damaged on arrival
Contact us within [timeframe] with your order number and photographs of the item and packaging.
Return shipping
[State who pays return shipping in each scenario: customer preference, wrong item, damaged item.]
Refund timeframe
Approved refunds are issued to the original payment method within [number] business days of us receiving and inspecting the return.
Exchanges
[State whether exchanges are offered, for what reasons, and how many times.]
Order cancellation
[State how long a customer has to cancel, and what happens once an order has entered processing or production.]
Custom wig policy
[State deposit terms, whether custom units are returnable, and what happens if the finished unit does not fit.]
Lost packages
[State your process for packages marked delivered but not received, including the window for reporting and who files the carrier claim.]
Incorrect address
[State what happens when a package is returned to sender because of an incorrect address, and whether reshipping is charged.]
Return address
Approved returns are sent to the address we provide with your return authorization. [Confirm your business return address before launch. Do not publish a personal residential address unless that is an intentional choice.]
How to start a return
Email orders@wigsfornurses.com with your order number and reason, or call 470-969-2033.