Before this page goes live
Everything highlighted in yellow needs replacing with your real details. This page is a working draft written to be clear and fair, not legal advice, and it has not been reviewed by an attorney. Have a lawyer licensed in Texas read it before you take orders.
Processing time
Ready-to-wear styles are processed within [X business days] of your order.
Custom wigs are made after you order, so they take [X weeks] before shipping. We confirm the timeline in writing before production begins.
Delivery
| Method | Estimated time | Cost |
|---|---|---|
| Standard | [X to X business days] | [$X or Free over $X] |
| Expedited | [X to X business days] | [$X] |
Delivery estimates start from the day your order ships, not the day you place it. Add the processing time above.
Where we ship
[List the countries or states you ship to. If United States only, say so plainly.]
Tracking
You will receive a tracking number by email as soon as your parcel ships. Enter it on the carrier's own site for the most current information, since their tracking updates before ours does. You can also use our Track Order page.
If your confirmation has not arrived, check spam and promotions folders before writing to us. That is where it usually is.
Discreet packaging
[State whether parcels are unbranded. This matters a great deal to customers in treatment and to anyone shipping to a workplace.]
If something goes wrong
If your parcel is delayed beyond the estimate, shows as delivered but has not arrived, or arrives damaged, write to us with your order number. Photograph any damage before unpacking further, because it makes a carrier claim far easier.